Tuesday, November 29, 2016

Stop Overselling, Start Storytelling

Once upon a time there was a product and a seller.

Jackson, the seller, woke up and saw that there was no money left in his wallet. He was concerned about this situation. He needed to do something about it and quickly. He needed to promote more his product. He needed to sell more.

Of course, Jackson knew everything about the product. Therefore, he decided to write all the information down. It took the entire day to get this ready but, he did it! He felt very proud of how much information he collected. His text was long and complex. "Beautiful", he thought. The text described the technical specifications and the attributes of the product. In addition, He mentioned the benefits that the customers can get from his product. In fact, he wrote everything he knew about the product. He was very eager to sell.

When the text was ready, He made a list of all his contacts. He added some other email addresses that he has found online. He sent the text by email to all of them.

Meanwhile, in a remote location in Europe, John was waking up. John is Jackson’s old customer. It was cold and dark and John was tired. However, John was willing to read his emails before the sunrise. John took his cup of coffee and turned his computer on. He started checking his Inbox while drinking the coffee. John was glad to see that there was a message from Jackson on his inbox. He opened it immediately with a smile on his face. "It has been a while", John thought.

He has not heard from Jackson for a while, perhaps, since he bought the product a few years ago. “That is a very good product”, John whispered. 

John took another sip of coffee but, something happened that wiped the smile off his face. He was a bit sleepy still but, this did not stop him. With a firm movement, he took the computer mouse and clicked the email from Jackson. He marked it as SPAM.
Jackson never heard back from John, despite sending multiple emails to him.

Instead of spamming information about your products or about your company, create stories. As the world is overloaded by advertising, and your customers’ attention is harder and harder to maintain, storytelling might help you to differentiate and to connect in a unique way with your customer. The fact is, no one cares about your selling goals and only few care about your technical details. But your customers like a good story especially if they feel identified with it.

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